Services

Responsive. Knowledgeable. Efficient.

That's how Feed Management Systems' customers describe our ongoing service and support. Our commitment to you is to provide the highest quality implementation, training, troubleshooting, and other support services day in and day out.

Working Together - Solution Framework

Designing and implementing IT business solutions on time and within budget requires a proven approach. Feed Management Systems uses a repeatable process-based methodology providing capabilities to ensure your project success. Brightwork ESF, a fully scalable, Web-based project management tool, is designed to empower our joint project teams to manage both people and processes effectively. This will allow us to provide you with:

• Crisp, informative deliverables that educate and reinforce the solutions' value proposition
• Proven roadmap for successful implementation
• Project management tools provide timely and reliable insight for all stakeholders

• A reliable estimate for budgeting implementation investments
• Detailed plan and timeline allow for effectively allocating resources
• Roles and responsibilities optimize consulting and customer resources to control costs

• Predictable roadmap and standardized documentation fosters communication
• Implementation approach proactively identifies issues and mitigates project risk

As an industry leading solution provider, Feed Management Systems training solutions bring real world experience into the classroom. We realize that our customers get the most value when we are able to work through actual examples of your business processes using your own data. This increases your staff's comfort level and ensures they can use your new solution to optimum advantage -from initial data input, to filling orders, printing feed tags, printing invoices, tracking ingredients, and everything in between.

In addition to implementation training, we regularly hold on-line Webinars hosted by a "live" instructor. These interactive sessions cover common challenges, solution upgrades, and general efficiencies. If, however, your staff needs customized training, we'll design a Webinar just for them.

Custom Development

We know the feed industry and we understand your challenges, we have the proven ability to design, develop and customize a wide range of solutions specifically designed to meet the singular needs of feed mills and other feed manufacturers. If you need to tailor the solutions to help you perform one or more of your unique business practices more efficiently, our development team will work closely with you to design and implement tailored solutions within your budget and with a realistic timeline for completion and full implementation.

Support

Your business solution represents a significant investment in the future success of your organization. With it, you enjoy access to powerful, decision-driving information that can help you streamline operations, improve productivity, reduce expenses-and much more.

To realize the wealth of benefits this solution provides, you need to back it with a high-quality service program. The Feed Management Systems Maintenance Program is an affordable way to realize the full benefits of your software and keep your business system current. With it, your solution will perform at a high level, provide the information you need when you need it, and can help you keep pace with the rapidly changing business environment of today and tomorrow.

The Maintenance Program guarantees that you'll get the help you need from the most qualified person 24x7. During regular business hours of 8 a.m. to 5 p.m. Central Standard Time, your call will be returned on the day it was received by professionals who know your feed business. Should you require assistance any other time; we promise to return your call within 24 hours. We are here to ensure your business keeps operational.

What's more, as part of your annual maintenance agreements, you have automatic update notifications of new releases of our solutions - available for you to download and install when it is convenient to you.